Frequently Asked Questions


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General

What is VidUP?
VidUP is a free media storage service. Users can upload large video files in one click and make them available to friends and family.
Is this site free to use?
Yes. You can watch and upload any videos without paying a cent, although we do provide a Premium membership which enables some awesome features.
What kind of videos aren't allowed?
We do not allow adult material or copyrighted content. Please refer to our Terms and Conditions.
For how long are videos stored?
As a premium member we will store your videos forever. If you are a free user, we will keep the videos on our server for up to 60 days after the last view.
How do I share my videos?
You can see share buttons inside the video player, or you can get the video URL in My Videos tab. Post this link on your website, forum and blog, where people share their videos.
Can I search for videos other people uploaded?
VidUP is intended to be a personal media storage site and does not currently support a search feature.

Account

Can I change my username?
Sorry, it is not possible to change your username directly. If you really don't like your username, please create a new account.
How do I change my password?
Login to your account > My Account > Change Password
My account was hacked. Can you give me new password or account?
It is your responsibility to keep your account information safely secured and stored. We will not respond to such mails, nor will we be able to help you out.
My account was suspended/blocked.
Your account may have been suspended, pending investigation of spamming, flooding and other misconduct activity that we do respect or condole to. Your account may be closed if we find evidence of any such activity.
Can I have more than one accounts on VidUP?
Yes, we allow multiple accounts per user.

Uploading

What kind of video formats can be uploaded?
We accept the following formats: avi, divx, 3gp, mov, mpeg, mpg, xvid, flv, asf, dat, mp4, mkv.
I uploaded videos, but I can't watch them?
Videos must be encoded before they can be streamed and this process takes approximately 5 minutes.